Refund & Cancellation Policy
Last updated: April 30, 2026
CloudRoots Technology Services provides IT support, hardware procurement, software licensing, subscriptions, digital entitlements, vendor coordination, and related technology services.
1. General Refund Rule
Software licenses, security licenses, renewals, subscriptions, cloud services, digital entitlements, special-order hardware, completed labor, technical services, consulting work, troubleshooting, configuration, and vendor coordination are non-refundable once ordered, activated, provisioned, delivered, renewed, completed, or applied to a customer/vendor account.
2. Before Fulfillment Begins
A refund or cancellation may be considered if the customer requests cancellation before CloudRoots has ordered the product, started the service, scheduled labor, activated the license, renewed the subscription, provisioned the account, or committed funds to a vendor or distributor.
3. Vendor-Dependent Refunds
Some products, licenses, subscriptions, renewals, or hardware items may be subject to manufacturer, distributor, software company, cloud provider, or vendor policies. Any approved refund may exclude payment processing fees, vendor fees, restocking fees, shipping, handling, and completed labor.
4. Hardware Returns
Hardware returns are accepted only when approved in writing and when the product is eligible for return under vendor or distributor rules.
5. Services and Labor
Completed labor, remote support, onsite support, troubleshooting, consulting, configuration, emergency support, after-hours support, vendor coordination, research, documentation, and project work are non-refundable once performed.
6. Digital Delivery
Software licenses, renewals, cloud subscriptions, security licenses, and digital entitlements are considered delivered once activation details, entitlement confirmation, order confirmation, renewal confirmation, subscription access, or vendor/account application has been provided or completed.
7. How to Request a Refund or Cancellation
Customers should contact finance@cloudroots.work with the invoice number, customer name, product or service purchased, and reason for the request.
8. Payment Disputes
Customers agree to contact CloudRoots at finance@cloudroots.work to resolve billing, fulfillment, or service concerns before initiating a chargeback or payment dispute.