Privacy Policy
Last updated: April 30, 2026
CloudRoots Technology Services respects customer privacy and uses customer information only as needed to provide services, process payments, coordinate technology support, fulfill orders, and communicate with customers.
1. Information We Collect
CloudRoots may collect customer name, business name, email address, phone number, billing information, shipping information, device information, account details, service history, technical notes, vendor account information, and communication records.
2. How Information Is Used
Customer information may be used to provide IT support, prepare quotes, send invoices, process payments, order products, activate software licenses, coordinate vendor services, troubleshoot technical issues, communicate with customers, maintain service records, and meet legal, tax, accounting, or payment-processing requirements.
3. Payment Information
Payments may be processed through third-party providers such as PayPal, credit card processors, banks, or payment platforms. CloudRoots does not store full credit card numbers unless handled through a secure approved payment provider.
4. Third-Party Vendors
CloudRoots may share necessary information with vendors, distributors, manufacturers, software providers, cloud platforms, shipping carriers, payment processors, or other service providers when needed to fulfill an order, activate a license, provide support, or complete a customer-authorized service.
5. Data Security
CloudRoots uses reasonable administrative, technical, and operational safeguards to protect customer information. No system can be guaranteed completely secure.
6. Recordkeeping
CloudRoots may retain invoices, order confirmations, delivery records, service notes, payment records, communication history, and vendor confirmations for business, tax, legal, warranty, support, and dispute-resolution purposes.